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Frequently Asked Questions

Welcome to the StudyW3 Help Centre!
Here are answers to some of the most commonly asked questions by our learners. If your question isn’t listed here, feel free to contact us.

General Questions

StudyW3 is an online learning platform that offers free and affordable courses for students, beginners, and self-learners. We provide high-quality content in Science, Coding, English, AI, Career Skills, and more – all in a simple, easy-to-understand format with a Hindi-English mix.

We offer many free courses with lifetime access and no hidden charges. However, we also have premium courses that include certificates, mentorship, downloadable resources, and real-world projects – starting from just ₹199.

Anyone can use StudyW3!
Whether you’re a school/college student, job-seeker, or someone who just wants to learn new skills – StudyW3 is made for you. You just need a mobile or computer with internet access.

We provide beginner to intermediate level courses in various categories, including:

  • Spoken English & Grammar

  • Basic to Advanced Science

  • Python, Web Development, AI Tools

  • Career Skills like Resume, Interview Prep

  • Skill-based micro-projects (Coming Soon)

All content is designed to be simple, modern, and practical.

Yes! Most of our courses are offered in a Hindi-English mix, so students from all backgrounds can understand easily. We aim to break the language barrier and make learning accessible for everyone.

Courses & Learning

Free Courses include basic learning videos, notes, and quizzes without any cost.
Paid Courses come with extra features like:

  • Certificate of completion

  • Downloadable assignments & projects

  • Mentor support (via email/Telegram)

  • Access to premium webinars or career tips

  • Priority technical help

Both types are high quality, but paid courses offer a more guided learning experience.

✅ Yes, for paid courses, a digital certificate is provided after successful completion (either via quiz, assignment, or course progress).
❌ Free courses do not include a certificate by default.

You can download and print your certificate anytime from your dashboard.

Absolutely! All StudyW3 courses are self-paced, which means:

  • No deadlines

  • Access anytime, 24/7

  • Learn at your comfort – from a mobile or a laptop

This is ideal for students, job-seekers, or working professionals.

Once enrolled (free or paid), you get lifetime access to the course content, unless otherwise specified.
Even after course updates, you’ll continue to have access.

Yes, there is no limit! You can enroll in multiple courses at once, including a mix of free and paid ones.
Just make sure to manage your time well and follow your learning goals.

Account & Access

To create your free account:

  1. Go to www.studyw3.xyz

  2. Click on the “Sign Up” button.

  3. Enter your Name, Email, and Password

  4. Verify your email (if required)

Once registered, you can access the dashboard, enroll in courses, and track your progress.

Don’t worry! Follow these steps:

  1. Click on “Forgot Password” on the login page.

  2. Enter your registered email.

  3. You’ll receive a reset link – follow it to set a new password

If you don’t receive the email within 5 minutes, check your spam folder or contact support@studyw3.in

You can change your name from your profile settings.
To change your email address, please email us at support@studyw3.in with verification.
This helps us protect your account security.

First, check your dashboard – the course should appear there.
If not:

  • Wait for a few minutes (sometimes it takes 1–5 minutes)

  • Check your email for order confirmation.

  • Clear browser cache or try logging in again

If the problem continues, email: billing@studyw3.in with payment ID and your account email.

Yes! You can log in from any device — mobile, tablet, or laptop — using your StudyW3 credentials.
However, sharing your login with others is not allowed and may lead to account suspension.

Payment & Refund

We accept secure payments via:

  • UPI (PhonePe, Google Pay, Paytm, etc.)

  • Debit/Credit Cards (Visa, MasterCard, Rupay)

  • Net Banking

  • Wallets (if supported by the payment gateway)

All transactions are processed via Razorpay or Stripe through secure SSL encryption.

Sometimes it takes 1–5 minutes for the course to activate. Please try:

  • Refreshing your dashboard

  • Checking your email for confirmation

  • Logging out and back in

Still facing an issue? Email us at billing@studyw3.in with your Transaction ID and registered email. We’ll respond within 24 hours.

StudyW3 follows a limited refund policy:

✅ Refunds may be granted in these cases:

  • Duplicate payment

  • The course was not delivered, or access failed.

  • The course has been cancelled from our side

❌ No refunds in cases like:

  • Change of mind

  • Course already accessed

  • Wrong course selection

Read our full Refund Policy →

Currently, StudyW3 operates under an individual/educational entity model.
If you need a basic payment receipt, we can send it manually on request.
Email: billing@studyw3.in with your transaction details.

Yes, absolutely!
We do not store any card or banking details. All payments are processed securely by trusted third-party gateways like Razorpay or Stripe over encrypted connections (https://).

Certificates

✅ Yes, you will receive a digital certificate of completion for all paid courses after you complete the course content and meet the passing criteria (like quizzes or assignments).
❌ Free courses do not come with certificates unless mentioned.

After you complete a paid course:

  1. Go to your Dashboard > My Courses

  2. Click on the completed course

  3. You’ll see a button “Download Certificate”

Your certificate will be available in PDF format, which you can download or print anytime.

Yes!
Each certificate includes:

  • Your full name (as per your profile)

  • Course title

  • Completion date

  • Unique certificate ID and signature

📌 Make sure your name is correct in your profile before downloading.

Yes, our certificates are valid as proof of learning and can help in:

  • Resume building

  • Internship/Job applications

  • College/Portfolio submissions

  • Freelancing or skill verification

However, please note: these are not government certificates, but they are useful in showcasing self-acquired skills and project-based learning.

No worries! You can re-download your certificate any time by:

  • Logging into your StudyW3 account

  • Visiting the course you completed

  • Clicking on “Download Certificate” again

Still facing issues? Contact us at support@studyw3.in

Technical Help

Please try the following:

  • Refresh the page

  • Ensure you have a stable internet connection (1 Mbps or higher)

  • Use Google Chrome or Firefox browser.

  • Clear browser cache and cookies

  • Try switching between mobile and desktop.

Still not working? Contact support@studyw3.in with a screenshot and the course name.

❌ Free courses do not come with certificates unless mentioned.

This can happen due to:

  • Slow or unstable internet

  • Outdated browser

  • Cache or ad-blocker issues

✅ Solutions:

  • Switch browser or use incognito mode.

  • Turn off ad-blockers for studyw3.in

  • Restart your device

  • Double-check your email and password.

  • Try using the “Forgot Password” option to reset

  • Make sure your email is verified (check your inbox/spam)

  • Avoid login in from multiple devices at the same time

If still not working, contact us at support@studyw3.in

In most courses, downloadable content (like notes, PDFs, assignments) is:

  • Available inside each lesson

  • Attached as buttons or resource links below the video

  • Or accessible at the end of each module

Still can’t find? Email the course name to: academy@studyw3.in

It may not be a platform issue. Please:

  • Check your device volume.

  • Plug in earphones/headphones.

  • Try using a different browser or device.

  • Make sure you haven’t muted the tab (in browser)

If the issue continues in multiple courses, email support@studyw3.in

Contact & Support

You can contact us through the following official emails:

We usually respond within 24–48 working hours (Mon–Sat).

Yes!
We have a Telegram Community Group for learners where you can:

  • Ask questions

  • Get study updates

  • Share resources

  • Connect with peers

📱 Join here: Telegram Group Invite Link
(WhatsApp group launching soon)

In most paid courses, you get access to:

  • Direct messaging (inside the course platform), OR

  • Instructor email or support form

You may also post your query in the community group or send it via email to academy@studyw3.in

Please allow 24–48 business hours for a response.
Make sure to:

  • Check your spam/junk folder.

  • Include the correct email and course name in your message.

  • Avoid sending duplicate emails (this may delay support)

If urgent, follow up via support@studyw3.in

We’d love to hear from you!
You can share your feedback via:

Your suggestions help us improve StudyW3 for all learners.

📩 Still have a question?

We’re here to help.
👉 Email: support@studyw3.in
👉 Or visit the Contact Us page

StudyW3

Learning often happens in classrooms
but it doesn’t have to.

+1 (24551) 21456871
mobile@number.com